Frequently Asked Questions - Resort Policies

Helpful information to make for an enjoyable stay…

It’s nice to know what to expect when you go on vacation, right? So if you’re considering staying with us, but still have some questions, check the list below for answers to questions we regularly hear from guests.

Don’t see your question? Call or email or shoot us a quick message on Facebook.

How do you guarantee my reservation?

Guests must be 19 years of age and have a valid credit card to make a reservation. In order to guarantee your reservation, please see the deposit information below:

  • Best Available Rate & Package Rates – A first night’s deposit (plus tax) will be taken 3-days prior to the arrival date.
  • Advanced Purchase Rate – A first night’s deposit (plus tax) will be taken 14-days prior to the arrival date.
  • Long Term Rate (27+ night stays) – First 30 nights’ deposit (plus tax) will be taken 30-days prior to the arrival date.
  • Online Travel Agents – Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

*Please note, these policies have been updated as of November 17, 2021 and may not reflect the same policy for reservations booked before this date. Please refer to the guest confirmation letter for the correct guarantee and cancellation policy for your reservation.*

What is the Cancellation Policy?

Reservations must be cancelled prior to the time frames listed below or deposit will be forfeited.

  • Best Available Rate & Package Rates – Reservation must be cancelled prior to 72-hours of arrival time (4:00PM PST).
  • Advanced Purchase Rate – Reservation must be cancelled prior to 14-days of arrival time (4:00PM PST).
  • Long Term Rate – Reservation must be cancelled prior to 30-days of arrival time (4:00PM PST).
  • Online Travel Agents – Guests who booked via online travel agents or other third party travel professionals are advised to contact their booking provider for information on their policies.

*Please note, these policies have been updated as of November 17, 2021 and may not reflect the same policy for reservations booked before this date. Please refer to the guest confirmation letter for the correct guarantee and cancellation policy for your reservation.*

When can I Check-in / Check-out?

Check-in is 4:00p.m. PST. Please let us know if you will be arriving after 10:00p.m. PST.

Checkout time is 10:00a.m. PST. If you require a late checkout, please contact the Front Desk and we will do our best to accommodate you (late checkout fees are applicable).

What is the Late Checkout Policy?

Late Checkout Policy:

  • All late checkout requests must be approved prior to checkout day.
  • At 12:01p.m. PST on checkout day, a late checkout fee equal to 50% of that day’s Best Available Rate plus applicable taxes will be charged.
  • At 2:01p.m. PST on checkout day, a late checkout fee equal to 100% of that day’s Best Available Rate plus applicable taxes will be charged.

Can I Check-in Early?

Early Check-ins can be requested through our Guest Services Team on the day of arrival only, via phone, email or through our contactless check-in app, Canary.

Please note, there is a $50+tax charge for Early Check-ins and all requests are not guaranteed as they are based on availability. This request will only be approved if we have a room available.

Can I Make Changes to my Reservation?

Please note that a change in the length or dates of your reservation may result in a rate change.

What is the Environmental Fee?

At Sunrise Ridge Waterfront Resort, each guest contributes a $1/night environmental fee which the Resort invests in projects to help remove, reduce, and eliminate the creation of greenhouse gases from the air we all share. These projects include: bigger and better recycling programs, green lifestyle services like bike racks, alternative in-room energy solutions such as energy efficient lighting, and more!

Can I Access the Beach?

Our Resort is located along the edge of Craig Bay with a beautiful traversing path that allows beach access during low tide. Please note, the access point has a steep step-up which may be not usable for those with accessibility issues. We are also located within 3-minutes by vehicle to Rathtrevor Provincial Park which offers kilometers of beach, just up the road.

Does the Resort have a Restaurant?

There is no restaurant directly on-site, but there is one within a 2-minute walk of the resort and there are many other dining options just a short drive away.

Do you have pet-friendly suites?

Our Resort offers a couple of suites that are designated as pet-friendly. Please check out our Pet Friendly Accommodations page for more information.

Can I Smoke?

Smoking of any kind – which includes tobacco products, vaping, and cannabis – is restricted to the designated smoking areas ONLY. Smoking of any kind on the deck of your vacation home not permitted. A charge will be incurred if you are discovered smoking in one of the vacation rental suites.

What about housekeeping?

Your suite is only cleaned upon departure. Daily housekeeping is available for an additional fee and is required to be pre-booked 72 hours in advance. Please ask our reservation agents for more information.

Do the units have Air Conditioning?

Only a few of our suites offer air conditioning. Please request an air conditioned room when making a reservation, additional fees may apply.

Does the Resort Have a charging station for Electric Vehicles?

Yes, Sunrise Ridge Waterfront Resort has 2 EV charging stations in our parkade that are available for use free of charge.

Will we have Internet Access?

Yes! All of our accommodations have complementary wireless internet access.

FAQ